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Titan GPU billing cycles are monthly. Typically, on the first day of each month we invoice and automatically charge your account’s primary payment method for the previous month’s usage. In some cases, we might charge if your usage exceeds a threshold. You can also login and self pay the balance at any time.

We accept Visa, Mastercard, American Express, Discover, PayPal, Alipay and some of the crypto currencies. For additional payment options, including wire transfer, purchase orders, and ACH, please contact us.

Note that when you add a card, we may send a temporary pre-authorization request to the issuing bank. This pre-authorization charge is immediately released by Titan GPU but may take a few days to clear from your card depending on the bank.

Yes. All servers that have finished their creation process will be billed until they are deleted, regardless of their state.This is because, internally, we allocate full resources to servers regardless of their power state. And it enables rapid startup and boot times for you, the customer.

Servers have both a monthly price cap and a price per hour. Your server's bill will never exceed its monthly price cap. If you delete your server before the end of the billing month, you will only be billed the hourly rate. We will bill you for each server until you choose to delete them. Even if you aren't actively using your server, we will bill you for it.

Each customer has a default limit for the number of resources that we simultaneously provide. If you would like to increase your limit, you can send a request to our support team by opening a support ticket. Our team will quickly review your request and, if everything is in order, they will increase your limit.

Floating IPs help you to create highly flexible setups. You can assign a floating IP to any server. The server can then use this IP. You can reassign it to a different server at any time, or you can choose to unassign the floating IP from servers all together.

Right now we are focusing on support for Linux as an operating system. If you wish, you may install Windows on your own, and we have seen successful installations done. However, we will not provide any support for Windows.

Servers with local disks keep all data on a local RAID mirror on the host system. They are optimized for high I/O performance and low latency and are especially suited for applications which require fast access to disks with low latency, such as databases. Servers with ceph disks store their data on a remote filesystem. Each block is stored on three different servers. They are especially suited for higher availability needs: If the local host hardware fails, we will boot the server on a different machine.

Customized virtual servers (additional RAM, additional/larger drives etc.) are not currently available.

Our datacenters are co-located in some of the most respected datacenter facility provider in Luxembourg. We leverage all of the capabilities of these providers including physical security and environmental controls to secure our infrastructure from physical threat or impact. Each site is staffed 24/7/365 with on-site physical security to protect against unauthorized entry.

Titan GPU's infrastructure is secured through a defense-in-depth layered approach. Access to the management network infrastructure is provided through multi-factor authentication points which restrict network-level access to infrastructure based on job function utilizing the principle of least privilege. All access to the ingress points are closely monitored, and are subject to stringent change control mechanisms.

Systems are protected through key-based authentication and access is limited by Role-Based Access Control (RBAC). RBAC ensures that only the users who require access to a system are able to login. We consider any system which houses customer data that we collect, or systems which house the data customers store with us to be of the highest sensitivity. As such, access to these systems is extremely limited and closely monitored.

Additionally, hard drives and infrastructure are securely erased before being decommissioned or reused to ensure that your data remains secure.

Systems controlling the management network at Titan GPU log to our centralized logging environment to allow for performance and security monitoring. Our logging includes system actions as well as the logins and commands issued by our system administrators.

Titan GPU's Security team utilizes monitoring and analytics capabilities to identify potentially malicious activity within our infrastructure. User and system behaviors are monitored for suspicious activity, and investigations are performed following our incident reporting and response procedures.

The security and data integrity of customer droplets is of the utmost importance at Titan GPU. As a result, our technical support staff do not have access to the backend hypervisors where virtual servers reside nor direct access to the NAS/SAN storage systems where snapshots and backup images reside. Only select engineering teams have direct access to the backend hypervisors based on their role.

Snapshots and Backups are stored on an internal non-publicly visible network on NAS/SAN servers. Customers can directly manage the regions where their snapshots and backups exist which allows the customer to control where their data resides within our datacenters for security and compliance purposes.

We started Titan GPU with the minimal feature set we think is necessary to enter the market. However we intend to continually add new features and services. We have designed our internal development methods and systems to allow us to add more features.Unfortunately we cannot provide you with a precise roadmap of the things we are working on. However you can stay up to date by following us on Twitter at https://twitter.com/titangpu

We are actively looking into this option right now.