Frequently Asked Questions

Private Beta

What is a Private Beta?
Titan GPU is currently in development, with a full release due later this year. A Private Beta is an opportunity to allow a small group of engineers and researchers into the platform so they can push everything we’ve created to the limit — allowing us to see if it all holds up. We really are hoping our ideas transform into fantastic developer experiences, but there’s no better proof than giving you some quality time with what we’ve created!
How can I be a Beta Tester?
You will need just an email account to apply for Beta Testing. This is required so we can send you instructions about how to access the Private Beta or how to claim your rewards.

Step 1. Fill the Beta Tester Application.

Step 2. If your application is accepted, you’ll receive a Beta Tester invitation email. Just follow the instructions to become an official Titan GPU Beta Tester!

Step 3. Access the platform and use it to compute, render or what else your imagination can take you to!
How long do I have to wait to become a Beta Tester?
After you fill and send the Beta Tester Application, you can be selected within 48 hours following your application. You will then receive an email with details about how to access the platform. Keep in mind the Titan GPU platform will only be playable after March, 2021, no matter when you enter the Beta Test Event. If you are not selected for this particular Private Beta, don’t be too disappointed, other opportunities might show up!
Private Beta Rewards
All Beta Testers who complete and submit the Beta Opinion Survey at the end of the Event will be guaranteed to receive: a voucher for a 24 hours of compute time when the platform officially launches worldwide. You will receive an email with instructions some time after the platform officially launches.


Will taxes be included in my monthly invoice?
We’re required by law to apply taxes in some countries. Click here to learn whether we collect taxes in your country, what the tax rate is, etc.
When will my card be charged?
Titan GPU billing cycles are monthly. Typically, on the first day of each month we invoice and automatically charge your account’s primary payment method for the previous month’s usage. In some cases, we might charge if your usage exceeds a threshold. You can also login and self pay the balance at any time.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Alipay and some of the crypto currencies. For additional payment options, including wire transfer, purchase orders, and ACH, please contact us.

Note that when you add a card, we may send a temporary pre-authorization request to the issuing bank. This pre-authorization charge is immediately released by Titan GPU but may take a few days to clear from your card depending on the bank.
Do you bill servers that are off?
Yes. All servers that have finished their creation process will be billed until they are deleted, regardless of their state.This is because, internally, we allocate full resources to servers regardless of their power state. And it enables rapid startup and boot times for you, the customer.
How do you bill your servers?
Servers have both a monthly price cap and a price per hour. Your server's bill will never exceed its monthly price cap. If you delete your server before the end of the billing month, you will only be billed the hourly rate. We will bill you for each server until you choose to delete them. Even if you aren't actively using your server, we will bill you for it.


How many servers can I create?
Each customer has a default limit for the number of resources that we simultaneously provide. If you would like to increase your limit, you can send a request to our support team by opening a support ticket. Our team will quickly review your request and, if everything is in order, they will increase your limit.
What are floating IPs and how do they work?
Floating IPs help you to create highly flexible setups. You can assign a floating IP to any server. The server can then use this IP. You can reassign it to a different server at any time, or you can choose to unassign the floating IP from servers all together.
Can I install Windows?
Right now we are focusing on support for Linux as an operating system. If you wish, you may install Windows on your own, and we have seen successful installations done. However, we will not provide any support for Windows.
What is the difference between local and ceph disks for servers?
Servers with local disks keep all data on a local RAID mirror on the host system. They are optimized for high I/O performance and low latency and are especially suited for applications which require fast access to disks with low latency, such as databases. Servers with ceph disks store their data on a remote filesystem. Each block is stored on three different servers. They are especially suited for higher availability needs: If the local host hardware fails, we will boot the server on a different machine.
Is there any way to get a custom configuration?
Customized virtual servers (additional RAM, additional/larger drives etc.) are not currently available.


Physical Security
Our datacenters are co-located in some of the most respected datacenter facility provider in Luxembourg. We leverage all of the capabilities of these providers including physical security and environmental controls to secure our infrastructure from physical threat or impact. Each site is staffed 24/7/365 with on-site physical security to protect against unauthorized entry.
Infrastructure Security
Titan GPU's infrastructure is secured through a defense-in-depth layered approach. Access to the management network infrastructure is provided through multi-factor authentication points which restrict network-level access to infrastructure based on job function utilizing the principle of least privilege. All access to the ingress points are closely monitored, and are subject to stringent change control mechanisms.

Systems are protected through key-based authentication and access is limited by Role-Based Access Control (RBAC). RBAC ensures that only the users who require access to a system are able to login. We consider any system which houses customer data that we collect, or systems which house the data customers store with us to be of the highest sensitivity. As such, access to these systems is extremely limited and closely monitored.

Additionally, hard drives and infrastructure are securely erased before being decommissioned or reused to ensure that your data remains secure.
Access Logging
Systems controlling the management network at Titan GPU log to our centralized logging environment to allow for performance and security monitoring. Our logging includes system actions as well as the logins and commands issued by our system administrators.
Security Monitoring
Titan GPU's Security team utilizes monitoring and analytics capabilities to identify potentially malicious activity within our infrastructure. User and system behaviors are monitored for suspicious activity, and investigations are performed following our incident reporting and response procedures.
Droplet Security & Employee Access
The security and data integrity of customer droplets is of the utmost importance at Titan GPU. As a result, our technical support staff do not have access to the backend hypervisors where virtual servers reside nor direct access to the NAS/SAN storage systems where snapshots and backup images reside. Only select engineering teams have direct access to the backend hypervisors based on their role.
Snapshot and Backup Security
Snapshots and Backups are stored on an internal non-publicly visible network on NAS/SAN servers. Customers can directly manage the regions where their snapshots and backups exist which allows the customer to control where their data resides within our datacenters for security and compliance purposes.

Future plans

Do you plan to add «x» feature? Will you add more features?
We started Titan GPU with the minimal feature set we think is necessary to enter the market. However we intend to continually add new features and services. We have designed our internal development methods and systems to allow us to add more features.Unfortunately we cannot provide you with a precise roadmap of the things we are working on. However you can stay up to date by following us on Twitter at
Will you add additional locations in different geographic regions?
We are actively looking into this option right now.

Have a question?

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